AI Solutions for Customer Care
Customer Care, Transformed
ShamrockAI empowers you to deliver faster responses, boost CSAT, and reduce churn at scale. Our solutions help you automate support ticketing, live chat, churn modelling, and customer success AI.
- Automate ticket routing and triage for 24/7 coverage
- Deploy chatbots that resolve up to 60% of queries instantly
- Analyse customer sentiment and feedback in real time
- Predict and prevent churn with advanced AI models
- Personalise support journeys across all channels
- Integrate with Zendesk, Intercom, Salesforce, and more
Customer Care AI Use Cases
Churn Modelling
Identify at-risk customers and trigger proactive retention workflows.
Customer Success AI
Surface upsell opportunities and improve NPS/CSAT.
Automated Quality Assurance
Score 100% of support interactions for compliance and training.
Multilingual Support
Instantly translate and respond to customers in 20+ languages.
Case Study: 30% Reduction in Churn for Irish SaaS
After implementing ShamrockAI’s customer care solution, an Irish SaaS provider saw a 30% reduction in churn and a 22% increase in customer satisfaction (CSAT) within three months.
Automated ticket routing and AI-powered chatbots resolved 58% of queries without human intervention. All results were measured in euro (EUR) and tracked using DD-MM-YYYY date formats for compliance.
Customer Care by the Numbers
60%Support tickets resolved automatically
30%Reduction in customer churn
22%Increase in CSAT scores
2 mo.ROI (average, €-denominated)
100%GDPR-compliant analytics
Why Choose ShamrockAI for Customer Care?
- Deep expertise in customer support automation
- Enterprise-grade integrations and analytics
- Proven results in CSAT improvement
AI Solutions Overview
| Capability | Description | Typical ROI Timeframe |
|---|---|---|
| Ticket Routing Automation | Automatically assigns support tickets to the right agent. | 1-2 months |
| Sentiment Analysis | Extracts actionable insights from customer feedback. | 2-3 months |
| Chatbot & Self-Service | Provides instant answers and resolves common issues automatically. | 1-3 months |
Explore More AI Solutions
- AI for Customer Experience– Personalise interactions and improve satisfaction.
- AI for Human Resources– Streamline recruitment and engagement.
- AI for Operations– Optimise workflows and resource allocation.
Book Your Free Consultation
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Key Benefits:
Automated Ticketing
Route and resolve support tickets faster with AI-powered automation.
24/7 Live Chat
Provide instant, round-the-clock support with AI chatbots.
Sentiment Analysis
Analyse customer feedback and sentiment to improve service quality.
Omnichannel Support
Deliver seamless support across chat, email, and social channels.
Response Time Reduction
Reduce response times and increase first-contact resolution rates.
CSAT Analytics
Track customer satisfaction and identify improvement areas.