Mykea Support

Questions, problems or a guide that doesn't look right? Email team@shamrockai.ie and we'll get back to you. You can also tap About → Contact support in the app.

How does the free build work?

You get one free build each calendar month. Step 1 of any guide is a free preview. Going past step 1 uses that month's free build, and that product stays unlocked, so you can finish it later. The free build resets on the 1st of each month.

I bought a licence. How do I get it back on a new phone?

Sign in to the same Apple ID or Google account, open Mykea and tap About → Restore purchases. Restore is also on the unlock screen.

Is there a subscription?

No. The lifetime licence is a single payment. Nothing renews and there's nothing to cancel.

How do I get a refund?

Apple and Google take the payment, so refunds go through them: https://reportaproblem.apple.com for the App Store, or your Google Play order history for Android.

Voice commands aren't working

  • Tap Voice at the top of a build, then say "next", "back" or "again".
  • If you said no to the microphone or speech recognition when asked, turn them back on in your device's Settings, under Mykea.
  • Steps can still be read aloud without the microphone; tap to move on.

A guide doesn't match my furniture

Mykea's guides are generated from product dimensions, so always check each step against the paper manual in the box, and follow the manual if they differ. Please email us the product name, its size and the step number so we can fix it.

Safety

Tall and top-heavy furniture can tip over and cause serious injury. Always fix it to the wall with the hardware supplied and fixings suited to your wall.

Your data

Mykea has no account, ads or tracking. Your progress stays on your device. See the privacy policy and the terms of use.

Mykea is an independent app and is not affiliated with, endorsed by or sponsored by IKEA or Inter IKEA Systems B.V.